MediMindAI Support
Need help with reminders, guardians, pill photos, PT/INR tracking or your account? Start with MediMindAI Support or contact Safe & Secure Family directly.
Common topics
Permissions and device access
MediMindAI may request iOS permissions only when a feature needs them. You can review or change permissions at any time in iOS Settings.
The app is not behaving as expected
Close and reopen the app, confirm iOS is up to date, review the app permissions, and restart your iPhone. If the issue remains, contact us with your iPhone model, iOS version and a brief description of the issue.
Privacy questions
Review the app-specific privacy page for a plain-language overview. The production App Store privacy disclosures should always match the actual app build and third-party SDK behavior.
Request support or report a problem
Email our support team and include the app name, app version, device model and any steps that reproduce the issue. Please do not email sensitive health, identity or authentication information.