App Support

PuzzleFold Support

For line-push movement, note sounds, staff display, 3×3 through 6×6 Quick Play, The 50 Movements, score tracking, Game Center or appearance questions, visit PuzzleFold Support.

Feature help

Current areas covered by PuzzleFold:

Quick Play board sizes for 3×3, 4×4, 5×5 and 6×6 puzzles

Line-push movement: tap a tile in the empty space’s row or column to push that line toward the gap

Every tile has a note, with temporary five-line staff notation and note names such as Do, Re, Mi, Fa, Sol, La and Si

Level progression plus The 50 Movements collection, where each solve creates a different musical memory

Moves, timer, best-score and progress tracking with optional Game Center leaderboards and achievements where enabled

Light and dark visual presentation, animated splash, onboarding and responsive iPhone/iPad layouts

Common topics

Permissions and device access

PuzzleFold may request iOS permissions only when a feature needs them. You can review or change permissions at any time in iOS Settings.

The app is not behaving as expected

Close and reopen the app, confirm iOS is up to date, review the app permissions, and restart your iPhone. If the issue remains, contact us with your iPhone model, iOS version and a brief description of the issue.

Privacy questions

Review the app-specific privacy page for a plain-language overview. The production App Store privacy disclosures should always match the actual app build and third-party SDK behavior.

Request support or report a problem

Email our support team and include the app name, app version, device model and any steps that reproduce the issue. Please do not email sensitive health, identity or authentication information.