App Support

TakeMyPill Support

Need help with schedules, pill photos, reminders, guardians or health tracking? Start with TakeMyPill Support or contact Safe & Secure Family directly.

Feature help

Current areas covered by TakeMyPill:

Medication schedules with clear alarms, reminders and daily adherence tracking

Pill photos, medication profiles and reminder history in one organized workflow

Guardian escalation for missed doses and follow-up accountability

Simple health organization for records, notes and selected care-team sharing

A clean dashboard focused on next medication, history and adherence status

Health-related information is presented for organization and support, not as medical diagnosis or prescription advice

Common topics

Permissions and device access

TakeMyPill may request iOS permissions only when a feature needs them. You can review or change permissions at any time in iOS Settings.

The app is not behaving as expected

Close and reopen the app, confirm iOS is up to date, review the app permissions, and restart your iPhone. If the issue remains, contact us with your iPhone model, iOS version and a brief description of the issue.

Privacy questions

Review the app-specific privacy page for a plain-language overview. The production App Store privacy disclosures should always match the actual app build and third-party SDK behavior.

Request support or report a problem

Email our support team and include the app name, app version, device model and any steps that reproduce the issue. Please do not email sensitive health, identity or authentication information.