App Support

TuneMate AI Support

For Sing Your Song, analysis, arrangement styles, playback, My Songs, Play by Shake, saving or sharing questions, open TuneMate AI Support.

Feature help

Current areas covered by TuneMate AI:

Simple Sing Your Song entry point instead of a technical note editor

Guided analysis stages for listening, tempo, harmony and arrangement building

Arrangement styles with neutral international names such as Classic 6/8, Festival Groove and Island Groove

Result screen focused on Play and style selection rather than staff notation

My Songs with Play, Play by Shake, Save and Share workflows

Responsive iPhone/iPad presentation with full-screen iPad support and rotation guidance

Common topics

Permissions and device access

TuneMate AI may request iOS permissions only when a feature needs them. You can review or change permissions at any time in iOS Settings.

The app is not behaving as expected

Close and reopen the app, confirm iOS is up to date, review the app permissions, and restart your iPhone. If the issue remains, contact us with your iPhone model, iOS version and a brief description of the issue.

Privacy questions

Review the app-specific privacy page for a plain-language overview. The production App Store privacy disclosures should always match the actual app build and third-party SDK behavior.

Request support or report a problem

Email our support team and include the app name, app version, device model and any steps that reproduce the issue. Please do not email sensitive health, identity or authentication information.